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‎01-21-2020 12:11 PM

HP Recommended

Printer does not print even with new ink.  It worked yesterday but not after putting in new ink.  Could the new ink be bad? Will the  place I got the ink give me new ink to see if the problem was not with the printer but the newly purchased ink.

3 REPLIES 3

‎01-23-2020 07:31 PM

HP Recommended

@vc30

 

Welcome to HP support community.

 

Provide the printer model number or the product number for more assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

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‎01-24-2020 06:56 AM

HP Recommended

Office jet pro 6978

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‎01-24-2020 02:19 PM

HP Recommended

@vc30

 

Are you getting any error message while printing?

Are you able to make copy?

 

Meanwhile:

 

Print a Print Quality Diagnostic Page

  1. Load plain white paper in the input tray.

  2. From the printer control panel, open the Setup  menu.

  3. Open the Reports or Tools menu.

  4. Touch Print Quality Report.

    A Print Quality Diagnostic Page prints.

    Example of the Print Quality Diagnostic Page

If that does not print fine, follow the steps mentioned in this HP document for more assistance:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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