My printer will not print.

[LostJ]

Nothing will print. The wireless is connected. The test print was fine, but nothing will print from my laptop. I've selected the printer from my preferences and the queue just says waiting to print. Not sure where the lost connection is.

Lost J

[Raj1788 · Accepted solution]

@LostJ,

Thank you for joining HP Forums. 

This is a great place to get support, find answers to your technical queries.

I understand that the printer does not print from the laptop but prints the test page.

Are you using genuine HP ink cartridge?

It seems like there is a problem with the communication

.

Let's follow the below steps that could in fixing the issue.

Step 1: Check the connection between the printer and the Mac (connectivity)

If your printer displays in the Printer list on your computer, it is connected to the computer. Open the Printer list to make sure your printer is connected.

1. Restart your printer and wait for the printer to become idle.

2. If the connection is not restored after restarting your printer, restart your router.

   1. Finish or close all activity occurring on the network.

   2. Disconnect the power cord from your router, and wait 10 seconds.

   3. Connect the power cord and wait for the router to initialize and establish a new connection to your Internet Service Provider. The Internet activity light should indicate a normal state before continuing.

3. Restart the computer and wait for it to become idle.

4. When the computer has finished restarting, click the Apple icon , and then click System Preferences.

5. Click Printers and Scanners, Print & Fax, or Print & Scan to open the Printers list.

6. Click your HP printer in the Printers list, and then click Open Print Queue.

   • If the printer does not display in the device list, and no options for the printer are shown, there is no network connection. 

Step 2: Reset the printer

Resetting power to the printer forces the printer to reset stored values in the firmware. A power reset can help when the printer is not accepting communication from the Mac.

1. Make sure the printer is idle, not making any sounds, before continuing.

2. With the printer turned on, disconnect the power cord from the rear of the printer.

3. Unplug the power cord from the wall outlet.

4. Wait at least 60 seconds.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the printer.

7. If the printer does not turn on by itself, press the Power button  to turn it on.

8. Try printing again and note what happens.

   • If the printer prints, you can stop troubleshooting.

   • If the print job becomes stuck again, continue to the next step.

Step 3: Remove multiple printers from the printer list

Check for multiple devices in the Printers list, and then remove any extra entries other than one in idle status.

1. Search the Mac for Print, and then click Print & Fax, Print & Scan, or Printers & Scanners in the list of results.

2. Find the printer names that match your printer from the list of devices.

   Figure : Printers and Scanner window with multiple names of a printer in the list

   

3. If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button  at the bottom of the list. Leave one 'idle' printer in the list that matches your printer if available and use this printer as the Default printer.

4. Try printing again.

   • If the printer prints, you can stop troubleshooting.

   • If the printer remains offline or displays an error, continue to the next step.

Step 4: Delete the existing print queue and add the printer

Remove the printer queue from the list of printers, and then add it again. Doing so creates a new printing session.

1. Make sure your Mac is connected to the Internet.

2. In the Printers list, click your HP printer, and then click the Minus button  to delete it.

3. Click the Add button .

4. Find and select the name of your printer from the Printer list, and then click Add to add your printer. Do not select an HP Fax driver.

      NOTE:

   If your printer does not display in the list, make sure the printer is connected, turned on, has power, and is ready to print.

   Figure : Example of the printer selection list

   

5. Click Print Using or Use.

6. Select the name of your printer (if available) or AirPrint.

   Figure : Menu showing AirPrint selected

   

   Your new printer queue displays in the Printers list in an Idle status .

   Figure: Example of a newly added printer in the Printers & Scanners list

   

7. Try printing again.

Do get back to me as I have a few more tricks up my sleeve, 

As I will follow up to ensure your concern is resolved,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Cheers:)