My printer will only print a test page in color, nothing else. WHY?

[CherylKarr1]

I can only print a test page from my Envy 4512 in color. All other printing is black & white. I have uninstalled and reinstalled but it does not matter. I get an error message when I try to load my preferences. It is Function address 0x8e069129 caused a protection fault, (exception code 0xe06d7363). Two messages are in my HP account that I can not fix.   They are:  FIX WINDOWS 10 UPDATE ISSUES and FIX INTERMITTENT PRINT SPOOLER  SERVICE ISSUES THAT MAY CAUSE PRINT JOBS TO FAIL POST A WINDOWS UPDATE. Can someone please help me?

I have a Microsoft Windows 10 64 bit system and my laptop is an HP Pavilion I bought a little over a year ago.

The screenshot below is what happens when I try to set preferences on my HP Envy 4512

[The_Fossette]

@CherylKarr1,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are unable to print color.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/product/hp-envy-4510-all-in-one-printer-series/7588794/model/7588795/do...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!