11-16-2019 12:59 PM
I can only print a test page from my Envy 4512 in color. All other printing is black & white. I have uninstalled and reinstalled but it does not matter. I get an error message when I try to load my preferences. It is Function address 0x8e069129 caused a protection fault, (exception code 0xe06d7363). Two messages are in my HP account that I can not fix. They are: FIX WINDOWS 10 UPDATE ISSUES and FIX INTERMITTENT PRINT SPOOLER SERVICE ISSUES THAT MAY CAUSE PRINT JOBS TO FAIL POST A WINDOWS UPDATE. Can someone please help me?
I have a Microsoft Windows 10 64 bit system and my laptop is an HP Pavilion I bought a little over a year ago.
The screenshot below is what happens when I try to set preferences on my HP Envy 4512
11-19-2019 09:55 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that you are unable to print color.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
Let me know how it goes and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
I am an HP Employee