01-03-2020 11:37 AM - edited 01-03-2020 11:38 AM
So when I put paper on the glass to print, paper comes out, but nothing prints. My black and white cartridge is over half full, my color is 1/4 full. I have the system to print in black and white only, but it won't print. I had the system clean the printheads and still does not work. Once the printhead was cleaned, it did print out in color at the end of the cleaning. I did a hard reset on the printer and it still does not print anything. Help?
Solved! Go to Solution.
01-06-2020 10:50 AM
@Cheri4, Welcome to HP Support Community!
If you have already performed the steps from the document Fixing Poor Print Quality and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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01-07-2020 06:41 PM
Thank you. I found out again I have a bad HP print cartridge. I have been purchasing them from Walmart and they say geniune HP cartridges. But this is the 3rd cartridge that seems to have gone bad or is not good. So strange. I guess I will start purchasing from HP directly from now on. Thank you for your help.