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‎11-11-2019 06:45 AM

HP Recommended
Product: Office Jet Pro 6960
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

My printer won't print at all in black.  This morning it was printing but had lots of streaks in it so I have cleaned the printhead & done the alignment, but although it prints bits in colour, nothing comes out in black.  I have changed all the ink cartridges & reset the printer by unplugging at the mains, but I don't know what to do next.

2 people had the same question
3 REPLIES 3

‎11-12-2019 06:49 PM

HP Recommended

@Petra_70

Thanks for joining HP Community!

 

I appreciate all your time and efforts.

 

If you have tried all the steps in this document: https://support.hp.com/us-en/product/hp-officejet-6960-all-in-one-printer-series/9514854/document/c0... and if the issue persists, I would personally suggest you contact our HP Support. 

 

Click here: www.hp.com/contacthp

 

Keep me posted, hope this helps!

If the information provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

Raj1788
I am an HP Employee 

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‎11-14-2019 04:54 AM

HP Recommended

Thank you for your advice.

 

Unfortunately,  I wasn't able to solve the problem.  As the printer is out of warranty & a few years old, I have bought another HP printer in its place.  This time I have taken out a 3 year replacement cover 🙂

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‎11-14-2019 11:47 AM

HP Recommended

@Petra_70

 

If you have any queries, questions or if you need technical assistance pertaining to your HP product, please get back to us we are happy to help.

 

Have a great day!

Raj1788
I am an HP Employee 

Was this reply helpful? Yes No
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