My printer works fine but prints the wrong colors on Mac and Windows. New cartridges didn't fix it

[Adam54]

My printer works fine but prints the wrong colors on Mac and Windows. New cartridges didn't fix it

[KrazyToad]

@Adam54

Since it is printing wrong colors from both Mac and Windows, then it is likely to be an issue with the printer itself

Try updating the Printer Firmware. You can refer to this Link: https://support.hp.com/in-en/document/c02919168

Next try cleaning the printhead

1. Load letter or A4, unused, plain white paper into the paper tray.

2. On the printer control panel, press the Down Arrow  to select Tools, and then press OK.

3. Press the Down Arrow  to select Clean Printhead, and then press OK. The printer cleans the printhead, and then prints a printhead test page.

   

4. Review the print quality on the printhead test page.

Keep me posted how it goes 😊

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