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‎01-06-2020 03:33 PM

HP Recommended
Product: HP OFFICEJET PRO 8620

MY PRINTER WILL NOT ACCEPT THE NEW CARTRIDGES FOR MY PRINTER. I SEE IT LOOKS AS IF I NEED TO HAVE THE REGIONALIZATION RESET FOR MY PRINTER. IS THERE A NUMBER I CAN CALL TO HAVE THIS DONE?

1 REPLY 1

‎01-09-2020 09:42 AM

HP Recommended

Hi @SMURVIN

Welcome to the HP Support Community. I'd be happy to assist you.

 

Did you purchase the printer and the ink cartridges in a different region?

Which set of HP ink cartridges are you using?

 

HP customizes some printers and ink cartridges to meet local customer needs. If you take your printer from one country/region to another country/region, you might not find ink cartridges with the same number on the label as your original ink cartridges. If you install an ink cartridge with a different number on the label, you might see one of the following error messages:

  • Incompatible Cartridges

  • Cartridge Not Intended for this Printer

  • Incorrect Cartridges

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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