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‎01-09-2020 03:42 PM

HP Recommended
Product: HP Envy 5055

I am trying to install an HP Envy 5055 printer to my lap top and my home computer and am getting a message that says "Use Setup Cartridges".  Well, I thought I was being smart some time ago and used the 65 black cartridge in my older HP printer that also used a 65 , and that printer quit working today and no longer the set up cartridge.  I have been reading that there is a way to bypass this, but have been unable to figure it out to finish installing this printer.  Any help would be greatly appreciated.  

1 person had the same question
1 REPLY 1

‎01-12-2020 02:38 AM

HP Recommended

Hi @ljtluvseeyore

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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