Need Regionalization Reset from Z20 to Z10

[HJohnScott]

My OfficeJet Pro Plus 8600 was bought in the US and is still in the US but my first cartridges were Z20, not Z10. I need to get a Regionalization Reset to Z10. There are good help sessions on this board, and I have learned a lot - Thanks! There is also good information on HP's support.

However, I cannot find a way to "contact support" in order to obtain the required help in getting the reset done. I just go in circles, always ending up where I started, "contact support". I would really, really like to submit a ticket if only I could find that option. It is so frustrating. Can someone who has figured this out please get back to me?

[TEJ1602]

@HJohnScott, Welcome to HP Support Community!

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

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