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sparker101
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Need fix for duplex printing no longer working

OfficeJetPro 6978
macOS 10.14 Mojave

Printer is within 14 days of warranty expiration. I am trying to print a 2-sided document Microsoft Word document as I have been doing for months without problem. I can print a duplex PDF but the printer won't accept the Duplex setting from within Word -- it prints as two separate pages no matter what I try. I suspect conflicting default settings somewhere. Any suggestions would be appreciated! Thank you in advance.

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HP Support Agent
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Need fix for duplex printing no longer working

@sparker101, Welcome to HP Support Community!

 

Refer to the document HP Printers - How to Print on Both Sides of the Paper to check the settings.

 

If the issue persists, this could be an issue with the driver installed. Follow the steps below-

 

Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:

Update printer firmware

Update software on Mac 

 

Remove and add the printer

Click the Apple menu, and then select System Preferences.

Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.

Click the name of your printer, click the Minus sign, and then delete the printer.

 

Select printer and click the minus sign

Click the Plus sign, and then click Add Printer or Scanner.

Click the Use or Print Using box, and then select AirPrint

 

Select AirPrint from the Use menu

 

Click Add to add the printer to the list.

Try to print.

 

Keep me posted for further assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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sparker101
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Need fix for duplex printing no longer working

Hello! I ended up calling HP Support and spoke with a representative who solved the problem. We didn't go through the steps you recommended since the problem only happened when printing a Microsoft Word doc to the HP printer. Printing duplex to my primary printer, a Brother, worked fine. So the representative played around with the print settings when we were preparing to print a Word doc, and somehow fixed whatever the problem was. 

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