01-22-2020 01:02 PM
I preformed a factory reset on my Photosmart C410A (CQ521A) and no longer have the SETUP cartridges. I just purchased a new print head and ink from HP. However, I am in a pickle as I need a workaround since I have no setup cartridges.
01-25-2020 02:25 AM
Welcome to the HP Support Community. I'd be happy to assist you.
The printhead comes with setup ink cartridges. If you do not have the setup ink cartridges, we can try to perform an OOBE reset on the printer.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
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