02-05-2020 10:53 AM
I need advice on a printer that will consistently pull cardstock through correctly. Every HP printer I've had (currently 8730 all-in-one) gives me a few months before it stops pulling cardstock through the printer correctly. I end up with half-printed sheets because the printer won't pull the cardstock properly. I have the settings set to cardstock with the right weight. I've cleaned the gray pickup roller in the back. I'm tired of buying a new printer every year just to print on cardstock, which is a big part of my business. Any ideas?
02-05-2020 12:22 PM
There are many different printers which print on cardstock, but it is limited to specific cardstock thickness, cardstock is a very general term...
What is your cardstock weight? most HP printers support 163 up to 200 GSM cardstock (110 lb index), getting a media too thick for the product can easily cause such behavior as you describe.
Please clarify what cardstock media you use so we may guide you any further accordingly.
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02-05-2020 01:21 PM
Neenah 65 basis cover, 176g/m^2. It's a fine weight for the printer's specifications, but the printer won't pull it properly anymore. It will sometimes print what should be at the top of the page half-way down the page, or 3/4 of the way down the page, or it sometimes doesn't hit the ink to the page at all.