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Message 1 of 2
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HP Recommended

Need replacement HP 64 Ink Cartridge

Envy 7155 ink cartridge
Microsoft Windows 10 (64-bit)

I purchased a HP 64 Ink Cartridge for my Envy 7155 printer.  When installed it indicated a cartridge error and I could not get that to clear, I purchased a replacement and it works fine, so the issue is with the cartridge, not the printer.


I purchased it at Walmart, DO NOT BUY FROM THEM and when I went to exchange it was told they do not do exchanges on open ink cartridges and that I would have to contact HP directly.


So I wasted almost an hour of my time, buying it, trying to get it to work, then trying to return it and ended up having to purchase from Office Depot (who does allow swaps) for $3 more.


I cannot find where I would need to send this information to either receive a refund or another print cartridge that I honestly won't need for a bit, I don't do much printing.  Also wanted to make sure HP was aware of the Walmart policy.

HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Need replacement HP 64 Ink Cartridge

Hi @HuntGod


Welcome to the HP Support Community. 


I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).


Thank you for visiting the HP Support Community. 


Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

I am an HP Employee

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