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‎01-22-2020 07:28 PM

HP Recommended
Product: Photo smart 6520
Operating System: macOS 10.15 Catalina

I have had some great suggestions for trying to bypass the missing startup cartridges. I have tried them all with no success. Unfortunately my monitor is not backlit and I cannot proceed to scrolling or selecting any additional choices because I can’t see them nor am I able to select anything. It would appear my only option is to try and find replacement startup cartridges. Thank you in advance for any help you might be able to offer. 
With gratitude😊

1 REPLY 1

‎01-27-2020 09:12 AM

HP Recommended

Hi @mpschmaltz

 

Welcome back to the HP Support Community. 

 

As the issue is still not resolved, I'd suggest you Contact HP in your region regarding this. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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