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Need to bypass the setup cartridges

hp officejet pro 9010
Microsoft Windows 10 (64-bit)

Hi.  I was given an HP Officejet Pro 9010, but when I set it up, its missing the SETUP CARTRIDGES - I purchased and installed the HP 962 cartridges, but am still getting the "Use SETUP Cartridges that came with your printer" error.

 

Please help, thanks

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HP Support Agent
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HP Recommended

Solved!

Need to bypass the setup cartridges

@admahler, Welcome to HP Support Community!

 

The only option left is to perform an OOBE reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset, and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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