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‎12-08-2019 04:13 PM

HP Recommended
Product: PhotoSmart 7520
Operating System: Microsoft Windows 10 (64-bit)

I need to do a factory reset on the 7520 printer in order to reset the EWS admin password and to access the printer diagnostics.  The print head has failed and the front panel access is disabled as it cannot boot far enough to allow access to the front panel reset action.  Is there a way to back door the printer from the computer to allow the reset to be triggered by the computer?  Running Windows 10 64bit.  It is currently network attached, but can be usb attached if that helps.

1 REPLY 1

‎12-08-2019 06:43 PM - edited ‎12-08-2019 07:20 PM

HP Recommended

Sent you a message.

Look at the top right corner of the screen next to your name.

I found these steps in a old post.

Let us know how it goes.

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