07-13-2020 06:51 AM
Printer has previously worked fine, booting itself out of sleep mode when a print job is added from one of the 3 devices using it in the house. Since an update about 6 weeks ago it will not wake up. So to print we have to come upstairs, and manually waken it before sending a print. This is weird as when printing off mobile device it wakes up fine?
07-15-2020 09:58 AM
Welcome to the HP Support Community.
Try setting a manual IP to resolve the issue -
To set a manual IP and try the steps below:
--->Press the Wireless button ( ) and Information button ( ) at the same time to print the network configuration page,
--->print a network configuration report
---->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP from the network configuration page
--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply
--->Enter 22.214.171.124 for the first DNS and 126.96.36.199 for the second DNS.
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15 min
Hope this helps! Keep me posted.
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07-19-2020 02:05 AM
Thought I would give it a go..... but got lost in your instructions....
--->go to wireless ---> wireless 802.11---> select manual ip ---> apply (this isn't in the menu of the EWS)
--->Enter 188.8.131.52 for the first DNS and 184.108.40.206 for the second DNS. (found this in the Network Address IPv4 tab)
Made the adjustments as described....
--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15 min (this is greyed out and cannot be adjusted)
Printer still falls asleep and needs to be manually wakened to print....
07-19-2020 02:20 AM
We would have to connect the printer to TCP/IP port- follow the below instructions-
--->Touch on the wifi icon ((i)) on the printer, and take down the IP address
a. Click Start/Devices and Printers. Right-click on your HP Printer. Select Printer Properties. Select the Ports tab at the top.
b. Select Add Port. Select Standard TCP/IP Port. Select New Port.
c. Follow the Add Port Wizard. Under Printer Name or IP Address, . Example: 192.168.1.15. The IP address will be copied under Port Name.
d. Select Next and Finish the Wizard.
Keep me posted