I went to use the USB port on my new 7740 Office Jet Pro for the first time today. The USB port will not accept a USB drive or cable. The metal tab inside the USB port appears too wide to fit into a thumb drive or cable. Has anyone experienced this before?
It is the front USB port. It should be the same as the one on my recently replaced HP8500 printer. However, a USB drive and a USB cable will not plug in there. I believe the USB port is defective on this one week old printer and was not installed correctly at the factory.
There is a metal tab in the USB port that is too wide to fit into a USB drive.
I think I will call warranty support and maybe send them a photo.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".