cancel
Showing results for 
Search instead for 
Did you mean: 
Bayounan1
New member
1 0 0 0
Message 1 of 2
81
Flag Post
HP Recommended

New Cartridge HP 61 says not compatible

HP Deskjet 2540
Microsoft Windows 10 (64-bit)

I purchased the combo pack 61 black + 61 tri-color from Walmart about 2 months ago and tonight I had to replace the black ink. Once replaced the lights came on and I went to check on computer what was wrong, it says the cartridge was incompatible. I took it out, cleaned both cartridge and printer cartridge area and it still will not take it. I put old cartridge back in and it works fine but its empty so its not going to work. Once ink cartridges are open Walmart will not take them back, so my question to you is will the company replace it? The date on the cartridge is 2020/10/24. Please advise. Thank you

1 REPLY 1
HP Support Agent
HP Support Agent
9,941 9,944 879 1,052
Message 2 of 2
40
Flag Post
HP Recommended

New Cartridge HP 61 says not compatible

Hi @Bayounan1

 

Welcome to the HP Support Community. 

 

Have you tried these steps

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the ink replacement.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation