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Message 1 of 4
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Flag Post

New Color ink Cartridge showing cartridge error

HP Recommended
Ink Advantage 2135
Microsoft Windows 10 (64-bit)

Hi,

I bought ink advantage combo pack and in that black ink is working, but Tri color cartridge  is showing error message on printer. There are no safety tapes attached when inserted. How can i get this working or get this cartridge replaced.

3 REPLIES 3
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HP Support Agent
HP Support Agent
5,051 5,026 283 326
Message 2 of 4
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HP Recommended

Hi @AnilHungund

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

Let's try a power reset on the printer

 

Reset the product

  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the printer.
  • Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Try the steps in the document to resolve the error -Error Indicates Faulty Ink Cartridge

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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Message 3 of 4
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HP Recommended

This solution did not work for me.

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HP Support Agent
HP Support Agent
5,051 5,026 283 326
Message 4 of 4
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HP Recommended

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

 

To try single-cartridge mode follow the below steps:

 

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

 

Keep me posted!

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