01-21-2020 11:37 AM
New and newly set up ENVY 5032 inkjet printer is connected OK, scans OK but printing is not working properly. Specifically:
- only part of the document is getting printed
- the part that is printed appears to be double or even triple spaced
- there appears to be no wrapping of lines
- the print quality is poor - faded looking and often only printing the top half of characters
The ink cartridge came with the printer and is estimated as being nearly full.
I have tried:
- Cleaning the cartridge
- Deep cleaning the cartridge
01-23-2020 06:02 PM
@David280 There are two possibilities to your concern, it's either a software or a hardware issue depending on certain facts, the first thing we need to know, is the copier working as a stand alone device?
- if yes, this could be a mere software/driver issue and you can follow the below steps:
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose `Delete' or `Remove Device'
6.) Open up the run command with the "Windows key + R" key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between "printui.exe" and "/s")
8.) Click on the "Drivers" tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
Then, Click here to access the HP website, find the drivers compatible with your windows and install it.
If the issue persists, please go ahead and install the windows built-in drivers:
If a full feature driver from HP is not available for your printer, you must install the built-in print driver. A full feature driver for one or more Windows versions is not available for your printer, either from the CD that shipped with your printer or from the HP website.
Where is the download button? The HP print driver is built into the Windows operating system or is installed through the Windows Update feature on your computer. You do not need to download anything from a website in order to print, scan, or fax.
See the Frequently asked questions in this document for additional information, including how to scan using this driver.
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)
If no, this could be a hardware malfunction and you may want to follow the steps mentioned on this article: Click here
P.S: Welcome to HP Community 😉
Let me know how that pans out,
If you feel I was helpful, simply click on Accept as Solution to help the community grow,
That said, I will have someone follow-up on this to ensure you've been helped,
Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.
I am an HP Employee