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New HP 61 Tri-color ink cartridge does not work. Printer indicates it must be replaced

HP Officejet 4630
Microsoft Windows 10 (64-bit)

I went to replace the 61 tri-color cartridge in my Officejet 4630.  After printing the alignment page the printer started giving a message that the cartridge need to be replaced.  Replaced the old one and it worked (but no magenta, the reason for the replacement).  Powered off the printer and tried the new cartridge and received the "cartridge must be replaced" message again.

 

I have ordered a new cartridge, but is there a way to get the new one to work or get it replaced.  Unfortunately it was a spare and I no longer have the receipt.

 

Thanks

Keith 

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HP Recommended

New HP 61 Tri-color ink cartridge does not work. Printer indicates it must be replaced

@ksatterf

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding an exchange.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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