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jshott
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HP Recommended

New HP 61XL cartridge does not print all 3 colors

4635
Microsoft Windows 7 (64-bit)

Hello HP Community:

 

I just replaced both black and color cartridges (61XL) in a HP 4635 all-in-one ink jet printer.  The old cartridges were printing fine, but the new one does not print all colors.  It seems to print magenta and yellow, but not blue.

 

Is this simply a bad cartridge and is there a HP number to get them to send me a new one or is there likely another problem.

 

Thanks,

 

John

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Message 2 of 2
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HP Recommended

New HP 61XL cartridge does not print all 3 colors

The cartridges do have a warranty, see the document here for information. To get warranty coverage you will need to go to the Contact HP page, then enter the information for your printerAt this point it will likely say "Manufacturer's warranty has expired"  To the right of this it will say "See details".  Click the "See details" link, which will open another page with more details.  Near the bottom of the text will be a paragraph that says : 

 

HP has checked your product information, including the product and serial numbers, to determine your warranty results.The legal warranty expiration date is based on the date of purchase, as indicated on your receipt. If you feel these results are incorrect, you may submit a dispute for review. Dispute this 

 

Click on the "Dispute this" link which will ask for some additional contact information.  Fill out the contact information, then in the bottom section select: 

 

Dispute reason  

  Issue with my Accessories, Supplies and/or Software. 

In the comment section indicate that you have a defective supply that is in warranty.
 
Please post back here with your results, especially if you need additional assistance.
Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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