12-27-2019 11:32 AM
This new laptop will not connect to older HP Printers Office Jet Pro 8610 and 8600. I have downloaded all drivers for these printers, uninstalled and reinstalled the printers, and run Scan Doctor and other online solutions. The printers will print internally, but not from laptop. I have tried both ethernet and wireless connections. Error messages include Driver Error and Printer Validation Failed. Please help.
12-30-2019 10:53 AM
@jmroberts77, Welcome to HP Support Community!
Having the printers connected wirelessly, follow the steps below-
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. For more information, go to Updating or Upgrading Printer Firmware.
Assign manual IP to the printer
The steps on how to set a manual IP address can be found here. For the DNS servers please use 22.214.171.124 for the Manual Preferred DNS Server and 126.96.36.199 for the Alternate DNS server. These are Google’s public DNS servers.
If the issue persists, try adding a TCP/IP port.
- Print a Network Configuration Report from the Printer Settings or Wireless menu.
- Right-click your printer, select Printer Properties, click the Ports tab and then click Add Port.
- Select Standard TCP/IP Port, and then click New Port.
- Follow the instructions to add a new port using the information listed on the Network Configuration Report.
- Try printing.
Hope this helps! Keep me posted.
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