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Honor Student
Posts: 2
Member Since: ‎04-30-2014
Message 1 of 4 (230 Views)

New HP8600 ink

Just set up my new 8600 and installed the ink cartridges. The printer gave me an error message that the M and Y were empty. These are new cartridges, how can that be? Is there a way to check to see if there is another problem??

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Posts: 29,412
Member Since: ‎11-17-2008
Message 2 of 4 (227 Views)

Re: New HP8600 ink

I would remove and reseat the cartridges.  If that does not correct the issue I would sugget you caontact HP for warranty service.  In the US call 1-800-HPINVENt, elsewhere see the contact information here. 

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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Honor Student
Posts: 2
Member Since: ‎04-30-2014
Message 3 of 4 (220 Views)

Re: New HP8600 ink

reseating didn't work so I will contact HP.



Posts: 1
Member Since: ‎05-14-2014
Message 4 of 4 (175 Views)

Re: New HP8600 ink

[ Edited ]

Hi I also had the same problem with my HP8600 printer. The head and the screen were replaced and all was working well until the black cartridge run out and I replaced it. The printer would not see it, took it back to repairs people, HP Agents, and the head was replaced again. Let us know how you resolved your problem.


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