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TG12
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New OfficeJet Pro 8025 Paper tray message

OfficeJet Pro 8025

I have a new OfficeJet Pro 8025 which had printed fine but now I keep getting "Load paper in tray" message even though tray has paper.

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New OfficeJet Pro 8025 Paper tray message

Hi @TG12

 

Welcome to the HP Support Community. I'd be happy to assist you with the "Out of Paper" error. 

 

Let's try these steps to reset the printer - 

 

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

 

Try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware

 

Clean the rollers. Refer to step#2 from here

 

If the issue still persists, I'd suggest you Contact HP in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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TG12
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Message 3 of 3
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New OfficeJet Pro 8025 Paper tray message

Thanks, it wasn't the exact solution but after looking at the rollers and putting it back into position the out of paper message went away.

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