• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
OJ Pro 7740
Microsoft Windows 10 (64-bit)

Just installed our new OJ Pro 7740 Printer and now I can't get Amazon app to print a sales receipt to it.  Seems ok with computer files!

1 REPLY 1
HP Recommended

@Carl1801,

 

Thank you for posting your query on HP Community,

 

Are you trying to print from the computer or from Mobile device. 

 

Have you tried to reinstall the amazon app and check if that works. 

 

Could you please respond to this post with the details so that I can provide you with accurate steps which should help you resolve this issue. 

 

Waiting for your response!

 

Thank you 🙂

Jeet_Singh
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.