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‎02-09-2020 06:44 AM

HP Recommended
Product: HP ENVY 5052

Got a brand New Printer. Its showing me the error code OXC4EB8004 as soon as I turn it on. I have taken the ink cartridge out. I have unplug it from the back and the wall and waited and then repluged it back in multiple times. Still shows the same error code.

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‎02-09-2020 07:00 AM - edited ‎02-09-2020 07:02 AM

HP Recommended

@Katie1469 

Hello,

Make sure that you have the printer connected to a direct current outlet and not a power strip or multiple sockets.

If this is the case, to try to resolve a stuck cart on this model of printer, please follow the step-by-step steps indicated on this link:

https://support.hp.com/us-en/document/c05557340

 

If this error still occurs when you turn on the printer, I recommend that you contact HP Technical Support directly: http://www.hp.com/go/assistance

Do not hesitate to contact us in case of need.

Best regards,:Wink:



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