New Router, Same WiFi, Not Automatically printing anymore

[laffingleigh]

Two weeks ago, everything was fine.

I work on a Macbook Pro (MBP).

I use my 5G connection called "ChooseMefor5G".

My printer connects to "ChooseMe".

I press print on my MBP and my printer starts printing.

I had an issue with speed so an internet guy came and upgraded my modem. Same username and password. Unfortunately, when I press print, my MBP's printer says "Printing - Looking for printer" or "Printing - Unable to locate printer" and doesn't print. Ugh. I verify my connection. I'm on "ChooseMefor5G". On my printer, I press the touch screen, then press the wireless icon. It shows that it's connected to "ChooseMe" (a 2.4 GHz connection). It gives an IP, a MAC, etc. The blue light is not blinking, which means it's connected properly to the wifi.

My workaround: I move from my wireless connection of "ChooseMefor5G" to "ChooseMe". BAM. Suddenly the printer is found. Page printed.

But, here's the issue: when I move my computer back to 5G and try to print again, it finds the printer fine!

Also, I haven't figured out how to recreate this issue, but when I occasionally print every few days, I'm still on the 5G, but my printer cannot be found and I have to go through the workaround again each time. I didn't have to do this before I got my new router.

How can I keep my MBP on 5G and have it find my printer on 2.4G without having to manually go to the other wifi each time?

[laffingleigh]

If I don't get an answer, does that mean no one knows? Should I contact support?

[TEJ1602]

@laffingleigh, Welcome to HP Support Community!

Use the guided troubleshooter Troubleshooting | Wireless Printing Center for instruction to isolate and resolve the issue.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!