cancel
Showing results for 
Search instead for 
Did you mean: 
kats4444
New member
1 0 0 0
Message 1 of 2
70
Flag Post
HP Recommended

New Wifi admin lockout

officejet Pro 7740
Microsoft Windows 10 (32-bit)

We recently got a new router with a new login and password, I need to change the login in and password on my printer to match the Wi-Fi on the router.  I have tried to find it everywhere and can't.  I have gone into the settings on the printer and there is an admin lockout on most items.  I never put a lock on anything and I am the only one who uses this computer.   Any assistance would be appreciated.  Side note.... I did research this on the forums but none of the solutions I found worked.

1 REPLY 1
HP Support Agent
HP Support Agent
6,268 6,255 457 499
Message 2 of 2
23
Flag Post
HP Recommended

New Wifi admin lockout

@kats4444, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation