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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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New XXL Black Ink .

HP Recommended

I have a HP office Jet Pro 8710. When I installed the new 956 XL the printer does not recognize the cartridge.  What is the problem?

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HP Support Agent
HP Support Agent
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Message 2 of 3
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HP Recommended

@Uneeda, Welcome to HP Support Community!

 

I see that the printer does not accept the replacement ink cartridge, I'd recommend you follow the steps from the document  HP Printer Does not Print and Error Indicates Faulty Ink Cartridge to isolate and resolve the issue.

 

Additionally, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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HP Support Agent
HP Support Agent
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Message 3 of 3
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HP Recommended

@Uneeda

 

If the printer is in the US, it only takes HP 952 ink cartridges. 

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

0 Kudos
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