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New black Cartage won't pring

HP officejet Pro6978
Microsoft Windows 10 (64-bit)

Just replaced the black cartridge that you sent me and it will not print.  where ink comes out is wet.  color print no black.

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HP Recommended

New black Cartage won't pring

Hi @Phypnotist,

 

Thanks for stopping by the HP community. A very good day to you. I reviewed the post regarding issues with the printer not printing in Black after replacing the ink cartridge. I will be glad to assist you here.

Superb description and stupendous diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require information regarding this:

  • Did you make copies in black directly from the printer and check again?

For now please try these steps:

  • Please make 2 copies in black directly from the printer without any communication from the computer and check if it copies correctly.
  • If it does not copy correctly, then please perform all the prescribed steps from this link: http://hp.care/2uj3ylS to resolve print quality issues.
  • If the cartridge is not faulty it should fix the issue.

If it does not, then contact HP phone support to get it replaced.

 

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

  • Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
  • Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
  • Once completed click the 'Show Options' icon on the bottom right.
  • Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

If it copies correctly, then uninstall and reinstall the printer software by following these steps:

  • Uninstall the printer from "programs and features" which can be accessed by doing a right-click on the Windows button (Please have the printer Off and disconnected during uninstallation.)
  • Check in device manager, if the printer is listed there, please delete it. (Right-click on the Windows button to access device manager)
  • Go to devices and printers, select any printer listed there and you will get some options on the top.
  • Click on print server properties.
  • You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there if any.
  • Delete all the instances of your printer listed in devices and printers.
  • Restart the PC.
  • Once the PC is on the desktop, press Win + R, it would bring a Run dialog box,
  • Type %temp% in the run box and click Ok or hit the Enter button.
  • It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).
  • If possible, delete the printer from the registries using Regedit or using any other 3rd party application.
  • Ignore the Regedit option if it cannot be done.
  • Restart the PC again.
  • Then download the latest full feature driver from http://hp.care/2ueWb19 and install it on the computer after selecting the correct operating system.
  • Connect the printer to your computer only when the setup prompts for the printer.
  • This should fix the issue.

 

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a terrific week ahead. 🙂

DavidSMP
I am an HP Employee

0 Kudos
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