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eljova
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Message 1 of 2
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HP Recommended

New envy 5030 ask for setup cartridge

envy 5030
Microsoft Windows 10 (64-bit)

Hi

I bought a brand new Envy 5030 with its own setup cartridges included and packed.

During initialisation the printer doesn't seem to recognize the black setup cartridge and I can't pass this screen.

 

I saw that some printers have an hidden menu to bypass the OOBE setup. I did manage to access the menu but I can't find the correct option to bypass the initialisation.

Can somebody help me?

Thank you !

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HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

New envy 5030 ask for setup cartridge

Hi @eljova

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to bypass the setup ink message. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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