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New ink HP ink cartridge and I get an error message "At least one of the cartridges has a problem"

HP Elite Book
Microsoft Windows 10 (64-bit)

I bought a new HP printer cartridge and I get the error that at least one of the cartridges has a problem.  It turns out to be the color cartridge.  The store will not accept the return since it is now an opened package.  What can I do to get it replaced?

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HP Recommended

New ink HP ink cartridge and I get an error message "At least one of the cartridges has a problem"

@BrandyAnn

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks!

Have a great day!


I am an HP Employee

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