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New ink and still not printing Red

HP Office Jet 6978
Microsoft Windows 10 (32-bit)

Hi since we started using the HP ink service- the ink that I receive does not print Red- only yellow. I have called HP and done all of the trouble shooting. HP sent new ink and it still does not print red only yellow. 

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HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

New ink and still not printing Red

Hi @mamalle

Welcome to the HP Support Community. I'd be happy to assist you.

 

I understand the printer is not printing red. This has nothing to do with the Instant Ink program.  If you have tried the steps mentioned in this document and the issue persists, this could be a hardware issue with the printhead as you have already replaced the ink cartridges.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

I hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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