02-10-2020 04:39 PM
All cartridges have ink. Cyan is full. But cyan doesn't come out on print. Cleaned heads several times. What next? Buy new printhead?
02-13-2020 04:04 AM
@sause, Welcome to HP Support Community!
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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