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sause
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New ink cartridge (cyan) but no blue in the sample print.. cleaned heads several times. HP 8715

8715
Microsoft Windows 10 (64-bit)

All cartridges have ink.  Cyan is full.  But cyan doesn't come out on print.  Cleaned heads several times.  What next?  Buy new printhead?

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HP Recommended

New ink cartridge (cyan) but no blue in the sample print.. cleaned heads several times. HP 8715

@sause, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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