New ink cartridge error - hp3545

[Jpdi]

I just replaced a new cartridge and I did all the troubleshooting but still I receive an error. I bought the ink in a certified / well known bookstore here in Manila

[praveen196]

@Jpdi Welcome to HP Community!

I understand that you are getting New ink cartridge error - hp3545

To assist you with accurate information I would require more information regarding this:

• Did you check by replacing the seemingly faulty ink cartridge?
• DId this occur after a recent power outage or surge?

For now, try these steps:

• Please perform a hard reset on the printer from this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3540-e-all-in-one-printer-series/52859... by following instructions from the section “Step 1: Reset the printer”

Then from this link: https://support.hp.com/us-en/product/hp-deskjet-ink-advantage-3540-e-all-in-one-printer-series/52859...  (HP ENVY 4500, Deskjet 3540 Printers - Cartridge Missing or Incompatible Ink Cartridges Error Displays)

• Step 1: Make sure the cartridges are compatible
• Step 2: Remove, inspect, and reseat the cartridges
• Step 3: Clean the electrical contacts
• Step 4: Remove and reinsert the cartridges again
• Step 5: Clean the cartridge contacts again
• Step 6: Restart the printer
• Step 7: Identify the cartridge to replace
• Step 8: Load paper
• Step 9: Replace the cartridge (You could contact a local store)

Keep us posted,

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