01-03-2018 04:20 PM
I am attempting to set up my new printer. When I install the setup cartridges that came with the printer, I get an error message that says Do not use SETUP cartridges.
01-04-2018 03:18 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that you are getting "do not use setup cartridge" error while setting up the printer. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
What is the cartridge number printer on the cartridge?
Make sure the ink cartridges are correctly installed
Turn on the printer.
Open the ink cartridge access door.
Wait until the carriage is idle and silent before you continue.
Make sure the ink cartridges are marked ‘SETUP'.
Make sure the color-coded icon on each ink cartridge label matches the color-coded icon on the carriage slot. If the icons do not match, remove the ink cartridge and insert it in the correct slot.
Figure : Checking the color-coded icons on the ink cartridges and carriage slot
Move your finger along the top of the ink cartridges to check for any unseated ink cartridges in the carriage. Press down on any ink cartridge that is higher than the others to firmly snap the ink cartridge into its slot.
Figure : Pressing down on the unseated ink cartridge
If the ink cartridge does not snap into place, remove the ink cartridge from the carriage.
Gently bend the tab away from the ink cartridge.
Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the ink cartridge or cause the tab to break off.
Figure : Gently bending the tab away from the ink cartridge
Bend the tab away from the ink cartridge
Do not bend the tab more than 1.27 cm (0.5 in)
Reinsert the ink cartridge into the carriage until it snaps into place.
Close the ink cartridge access door.
Try to print.
Update the printer firmware
Click here and refer the document to update the printer firmware.
You can also refer this HP Document for more steps to fix this issue.
Let me know how it goes.
I am an HP Employee