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gtctkd
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Message 1 of 2
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HP Recommended

New/ rarely used Black Print cartridge does not work - for the 2nd time /

Envy 4520
Microsoft Windows 10 (64-bit)

Black ink cartridge not working, All firmware , drivers , software up to date, tried every solution available on HP support to no avail.

This is the second time this has happened, last time I went ahead a bought another cartridge and that worked, now the replacement is doing the same. 

I rarely print anything, usually about this time of the year for tax purposes, but I can not.

I have spent a lot of time going through the solutions.

All the cleaning options have done nothing, do I need to get a tooth pick to unclog a vent or something?

Regretting my decision to buy HP printer again.

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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Flag Post
HP Recommended

New/ rarely used Black Print cartridge does not work - for the 2nd time /

Hi @gtctkd

Welcome to the HP Support Community. I'd be happy to assist you.

 

If the printer is not used for a long time the inks could dry up in the ink cartridges and the ink nozzles could be blocked. Let us try these steps to resolve this issue:

 

Check the estimated ink levels

On the printer control panel, touch the Ink icon to display the current estimated ink levels.

 

Clean the ink cartridges

  1. On the printer control panel, swipe the display to the left, then touch Setup.

  2. Touch Tools, then touch Clean Cartridges.

    • If the print quality is unacceptable, click Yes when prompted to perform the next level of cleaning.

    note:

    If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform both levels of cleaning again.

Also, perform step 13 mentioned in this document.

 

Print a Print Quality Diagnostic report

  1. On the printer control panel, swipe the display to the left, and then touch Setup.

  2. Touch Tools.

  3. Swipe up on the display, and then touch Print Quality Report. Examine the color blocks for defects.

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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