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Damon11692
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Message 1 of 2
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HP Recommended

New router - printing delayed or not at all. Scan function not working now.

Office Jet 3830
macOS 10.14 Mojave

Printer worked fine until we got a new router. Now printing can be delayed 3-5 minutes or more. Sometimes it never prints. Scan function is not working at all. 

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B_Will
Level 6
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Message 2 of 2
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Flag Post
HP Recommended

New router - printing delayed or not at all. Scan function not working now.

Assign a static IP address to the printer.

 AUTO STATIC IP

https://supportvideos.ext.hp.com/detail/video/1972074076001/assigning-your-hp-printer-a-static-ip-ad... 

Also if the router's 2.4G & 5G WiFI have the same name, make the 5G different.

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