No Colour Printing

[TonG1048]

My HP ProBook Laptop will no longer print colour, nor double sided print jobs onto the HP ENVY 4522 printer.

The printer is installed as a network printer and I can print in colour as well as double sided from other computers on the network.

The problem started shortly after I upgraded the PC to WIN10 .

I have tried at least three times to completely clear the computer from all HP printer related software and printer drivers, making sure the register was also cleared (via CCleaner, most recent version), making sure to restart the PC after each operation.

Then  I re-installed the software thru HP123 procedure. 

In the last 2 instances the newly installed printer performed 3 different prints in colour, and then went back to black/white printing.

I cannot find check boxes to select colour or B/W printing anywhere and I am at a loss as to how solve this problem. Can anyone help ??

[TEJ1602 · Accepted solution]

@TonG1048, Welcome to HP Support Community!

Try using HP Smart to print from, refer to the document HP Printers - Install and Use the HP Smart App (Windows 10) for help.

Are you able to make photocopies in color? If yes, follow the steps below-

Use HP Print and Scan Doctor

Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printing/scanning issues. 

For more information, go to https://support.hp.com/us-en/topic/printscandoctor

Check the printer driver settings. Refer to the document for help- HP Printers - Print Driver Settings Guide (Windows)

If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below: 

1) In Windows, search for and open Programs and features 

2) Select your HP Printer 

3) Select Uninstall 

4) In Windows, search for and open Devices and printers 

5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 

6) Open up the run command with the “Windows key + R” key combo. 

7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”

8). Click on the “Drivers” tab 

9) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 

10) Select Ok 

11) Select Apply and Ok on the Print Server Properties windows 

12) Close Devices and Printers.

Use this link to download and install the new driver. Configure the printer and try printing.

If you still have issues, try the Windows built-in drivers. Follow the steps below:

•   Uninstall the printer drivers. Go to Control Panel - Devices and Printers - Click on "Add printer" and follow the on-screen instructions.

•    When the page prompts for the drivers, select "Windows update". The driver list will be updated.

•    Click HP, Hewlett Packard, or Hewlett-Packard in the Manufacturer pane, and then click the name of your printer in the Printers pane.

Refer to this document HP Printers - Installing and Using the Windows Built-in Print Driver for help

If no, follow the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!