My HP ProBook Laptop will no longer print colour, nor double sided print jobs onto the HP ENVY 4522 printer.
The printer is installed as a network printer and I can print in colour as well as double sided from other computers on the network.
The problem started shortly after I upgraded the PC to WIN10 .
I have tried at least three times to completely clear the computer from all HP printer related software and printer drivers, making sure the register was also cleared (via CCleaner, most recent version), making sure to restart the PC after each operation.
Then I re-installed the software thru HP123 procedure.
In the last 2 instances the newly installed printer performed 3 different prints in colour, and then went back to black/white printing.
I cannot find check boxes to select colour or B/W printing anywhere and I am at a loss as to how solve this problem. Can anyone help ??