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    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
OfficeJet 6958
Mac OS X 10.6 Snow Leopard and older

Printer worker fine, ran low on black ink, replaced with brand new HP 902 black cartridge and no NO black appears after all diagnostic functions performed recommended by HPon line.

2 REPLIES 2
HP Recommended

Did you run the head cleaning 3 - 4 times in a row?

HP Recommended

Yes, I twice cleaned it 3 times in a row. Not a speck of black showed up on any of the test sheets.

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