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Message 1 of 2
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Flag Post

No black ink, despite new cartridge

HP Recommended
HP Photosmart 6510

Tried everything, cleaning, new HP original cartridge, reset etc. But still no (or ever so tiny) black ink.

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HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

@Hossa It looks like you've done everything there is to resolve the issue, however, since that hasn't helped, it looks like this is a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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