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Tandbergseguy
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Message 1 of 2
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No black ink new cartridge

Example: HP Photosmart 6520
macOS 10.15 Catalina

I unwrapped cart followed all instructions printer made printing noises paper blank repeated test papers. Removed cart with damp towel cleaned bottom of cartridge. Cleaned gold contacts  Printer recognizes cart gives me full ink estimate. Still blank paper help!!!

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HP Support Agent
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Message 2 of 2
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HP Recommended

No black ink new cartridge

@Tandbergseguy, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black Ink Not Printing, Other Print Quality Issues, and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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