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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended
HP Envy 4520
Microsoft Windows 10 (32-bit)

Print Quality Diagnostic Page.jpeg

Hello,

 

My printer does not print color even on the Print Quality Diagnostics page and there are gaps in the text when it prints in black and while (see attached).

 

I have cleaned the the cartridges and the ink levels show about 2/3 full. The printer does not make any unusual noises and scanning works (the attached image was scanned), but copying a document results in a low quality output with faint color, gaps, and smears.

 

I appreciate any assistance that anyone can provide. 

 

-Chris

*Updated with the image*

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

You can try soaking the color cartridge printhead only in hot water for about 5 mins. then drying the cartridge.

Try printing.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.

View solution in original post

3 REPLIES 3
HP Recommended

You can try soaking the color cartridge printhead only in hot water for about 5 mins. then drying the cartridge.

Try printing.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
HP Recommended

I apologize for my ignorance, but what exactly is the printhead? I am willing to try this, but want to make sure I do it right.

HP Recommended

The printhead is the part of the cartridge where the ink comes out.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
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