cancel
Showing results for 
Search instead for 
Did you mean: 
ChrisWagner25
New member
2 1 0 0
Message 1 of 4
118
Flag Post
HP Recommended

Solved!

No color and gaps in printing

HP Envy 4520
Microsoft Windows 10 (32-bit)

Print Quality Diagnostic Page.jpeg

Hello,

 

My printer does not print color even on the Print Quality Diagnostics page and there are gaps in the text when it prints in black and while (see attached).

 

I have cleaned the the cartridges and the ink levels show about 2/3 full. The printer does not make any unusual noises and scanning works (the attached image was scanned), but copying a document results in a low quality output with faint color, gaps, and smears.

 

I appreciate any assistance that anyone can provide. 

 

-Chris

*Updated with the image*

3 REPLIES 3
Level 14
11,451 11,446 772 1,425
Message 2 of 4
96
Flag Post
HP Recommended

Solved!

No color and gaps in printing

You can try soaking the color cartridge printhead only in hot water for about 5 mins. then drying the cartridge.

Try printing.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
ChrisWagner25
New member
2 1 0 0
Message 3 of 4
77
Flag Post
HP Recommended

Solved!

No color and gaps in printing

I apologize for my ignorance, but what exactly is the printhead? I am willing to try this, but want to make sure I do it right.

Reply
0 Kudos
Level 14
11,451 11,446 772 1,425
Message 4 of 4
50
Flag Post
HP Recommended

Solved!

No color and gaps in printing

The printhead is the part of the cartridge where the ink comes out.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer.
Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation