01-19-2020 08:32 AM - last edited on 01-20-2020 08:33 AM by Cheron-Z
'I'm facing the exact same problem as described earlier.
My HP Envy 4522 never had any issues printing in color. Now, all of a sudden, the option to select color printing is gone. Just gone, as if it never existed. And indeed, this issue is NOT present if I print from my phone or tablet. I uninstalled the printer device, installed the latest HP printer drivers, installed the printer again, but to no avail... Could there be a conflict between the latest W10 upgrades/patches installed, causing the printer drivers to somehow not function correctly?
Any practical instructions highly appreciated!
01-21-2020 08:40 AM
Welcome to the HP Support Community. I'd be happy to assist you with the printing issue.
Let's try these steps -
1. In the search box, type and open "Uninstall a Program".
2. Look for HP Printer software.
3. Right-click to uninstall.
4. In the search box, type and open “Devices and printers”.
5. In the Devices and Printers, look for your HP printer. If you see it listed right-click on it and choose “Delete” or “Remove Device”.
6. Open the run command with the "Windows key + R" key combo.
7. Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”).
8. Click on the "Drivers" tab.
9. Look for HP Printer driver. If you see it Click on it and click “Remove” at the bottom.
10. Select Ok.
11. Select Apply and Ok on the Print Server Properties windows.
12. Close Devices and Printers Once the software and drivers are removed.
13. Restart the computer.
Try installing the printer using IP address -
1. Select “Start” and type “printers” in the search box.
2. Choose “Printers & scanners“.
3. Select “Add a printer or scanner“.
4. Wait for the “The printer that I want isn’t listed” option to appear, then select it.
5. Select “Add a printer using a TCP/IP address or hostname” , then select “Next“.
6. Select “TCP/IP Device” in the “Device type” list.
7. Type the hostname or the IP address of the printer. Select “Next“. To find the IP address of the printer, touch the Wi-Fi icon on the printer's control panel.
8. Windows should find the printer if the printer is on and configured correctly. You may have to specify more information. If prompted, Select the type of network adapter installed in the printer in the “Device Type” drop-down list. You can also click “Custom” to specify custom settings for the network printer. Select “Next“.
Hope this helps! Keep me posted.
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