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Message 1 of 2
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No color

New (refurbished) printer and cartridges. No magenta ink prints even though diagnostics say everything is fine. Cleaned the cartridge. Need a new one?

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Message 2 of 2
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HP Recommended

No color

Hi @Ozzyb1016

Welcome to the HP Support Community. 


To assist you better, what model HP printer are you using?

Try making a standalone copy in color and check if that works. By this, we can conclude if this is a hardware or a driver issue.

Also, check the ink levels and replace any low/empty ink cartridge.


Keep me posted for further assistance.


I am an HP Employee

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